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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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car dealership live chat
Sep 1, 2022
Time:
7
mins

Car Dealership Live Chat: Drive Your Online Sales

An increasing number of automotive consumers are turning to the internet for their next purchase - be ready to meet them there with live chat for car dealerships.

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Microsoft Teams for customer service
Aug 15, 2022
Time:
6
mins

How To Use Microsoft Teams For Customer Service: The Key to Success

Interested in using Microsoft Teams for customer service? Discover the benefits and the key to getting the best results for your brand and your customers.

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how to convert enquiries into sales
Aug 8, 2022
Time:
6
mins

How To Convert Enquiries Into Sales: The Essential Steps

Converting enquiries into sales is challenging but crucial for business success - learn how to improve & close the lead conversion gap with our latest blog.

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call center best practices
Jul 25, 2022
Time:
7
mins

Call Center Best Practices: Top Tips for 2025

Looking to revamp your contact center and meet increasingly high customer demands? Get ahead of the game with our call center best practices for 2022.

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How to Improve Customer Experience in Call Center
Jul 19, 2022
Time:
9
mins

How to Improve the Call Center Experience: 8 Steps to Customer Satisfaction

Want to reap the rewards of customer delight and brand loyalty? Get ahead of your competitors by providing an exceptional call center customer experience.

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Does live chat increase conversions?
Jul 11, 2022
Time:
7
mins

Does Live Chat Increase Conversions? (The Answers You Need)

Live chat is consumers’ favorite digital channel and it’s been proven to drive conversions. But how does it achieve this and how can you harness its power?

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Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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