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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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how to integrate video conferencing into website
Jun 20, 2023
Time:
8
mins

How to Integrate Video Conferencing into Website: 5 Steps

Want to enhance the digital customer experience with video conferencing? Learn how to integrate video chat into your website with our step-by-step guide.

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live chat software for website
Jun 12, 2023
Time:
10
mins

Live Chat Software for Website: How to Choose the Best Provider

Live chat software is an essential tool for digital customer service- but how do you choose the right provider? Find out with our latest blog.

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video travel bookings
Jun 5, 2023
Time:
10
mins

Video Travel Bookings: How the Travel Industry Can Leverage Video Chat

Looking to increase digital travel bookings and entice new leads? Take the in-branch customer experience online with video chat for the travel industry.

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video chat KPIs
May 23, 2023
Time:
10
mins

Video KPIs: 8 Essential Metrics for Video Chat Customer Service

Want to track and improve your video chat KPIs? Optimize your video chat customer service by leveraging eight essential performance metrics.

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CRM communication channels
May 15, 2023
Time:
10
mins

CRM Communication Channels: How to Build and Manage Customer Relationships

Effective customer relationship management is critical for businesses of all sizes and industries. Discover the best systems and communication channels for successful CRM.

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what is video banking
May 5, 2023
Time:
mins

What is Video Banking? The Key Benefits and Use Cases

Interested in combining the convenience of remote banking with the in-branch experience? Delight your digital customers with video banking.

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