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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

multilingual customer support
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How to Improve & Scale Multilingual Customer Support (Without Hiring)

June 16, 2025
Time:
7
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Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

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future of the contact centre
Apr 16, 2024
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8
mins

Future of the Contact Centre: 6 Key Trends for 2025 & Beyond

Curious about the future of call centres in an increasingly digital world? Get your contact centre ahead of the curve with our top CX trends and technologies.

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what is conversational AI
Apr 3, 2024
Time:
9
mins

What is Conversational AI? Definition, Benefits & Limitations

Curious about conversational AI and its impact on customer service? Explore how it works, the benefits, and how to overcome AI limitations.

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automated customer service
Mar 25, 2024
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9
mins

Automated Customer Service: How to Save Time & Delight Customers

When it’s done right, automated customer service can both maximise efficiency and augment the customer experience. How? Find out with our latest blog

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How do chatbots work
Mar 18, 2024
Time:
9
mins

How do Chatbots Work? A Complete Guide For Customer Service

Chatbots are an invaluable customer support tool - but not all bots are made equal. Discover the different types, how they work, and the best bot for your brand.

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live chat routing
Mar 11, 2024
Time:
9
mins

Chat Routing: How to Connect Customers with the Right Agent

Effective chat routing ensures your customers get served by the right agent at the right time. Discover how it works, the benefits, & best practices for success.

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chatbots vs conversational AI
Feb 29, 2024
Time:
9
mins

Chatbots vs Conversational AI: Understanding the Differences

Unsure about the distinction between chatbots and conversational AI? Unravel their differences and capabilities so you can choose the right solution for your business.

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