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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI live chat automation
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How to Enhance Live Chat with AI Automation: Best Tools for Contact Centers

March 10, 2025
Time:
10
mins

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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AI chatbot best practices
Sep 5, 2024
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8
mins

AI Chatbot Best Practices: 10 Strategies for 2025

AI chatbots enhance efficiency and your CX - but only if they’re used effectively. Follow our chatbot best practices to avoid pitfalls and optimise performance.

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generative ai for retail
Jul 15, 2024
Time:
7
mins

Generative AI for Retail: Use Cases & Benefits

Generative AI for retail can be a CX and efficiency game-changer. Discover how you can leverage this technology with our top use cases and benefits.

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omnichannel chatbot
Jul 8, 2024
Time:
8
mins

Using Omnichannel Chatbot for Customer Service: Essential Guide

Want to provide a seamless and cohesive chatbot experience across platforms and touchpoints? Harness the power of omnichannel chatbots.

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GPT-4o vs GPT-4 vs GPT-3.5
Jun 3, 2024
Time:
9
mins

ChatGPT-4o vs GPT-4 vs GPT-3.5: What’s the Difference?

Comparing the benefits and capabilities of different ChatGPT models? Unravel the differences and discover which is best for customer service.

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Salesforce chatbot
May 16, 2024
Time:
9
mins

Salesforce Chatbot Guide: How to Provide Chatbot Support with Salesforce

Salesforce is a leading CRM that also provides chatbots - but are Einstein Bots the best option for your business? Find out with our latest blog.

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customer service burnout
Apr 29, 2024
Time:
9
mins

Preventing Customer Service Burnout: 7 Strategies for Contact Centres

Customer service burnout can have a devastating impact on agents and contact centre performance. Learn how to prevent it with 7 proactive strategies.

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Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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