The Ultimate Resource for AI-Powered Customer Service

Omnichannel vs multichannel: what’s the difference? Which is best? One focuses on customer engagement, the other focuses on customer experience. Explore the distinction between an omnichannel and a multichannel strategy.

Is live chat HIPAA compliant? What features do customer contact channels need to make it a secure and appropriate platform to communicate with your clients? Read our complete checklist to ensure your chat solution is HIPAA compliant.

Looking for a multilingual live chat so you can support your international customers? Discover what features make a chat translator stand out and choose the best multilingual chat support for your customers.

Want to generate more leads and provide great customer service all while reducing the demand on your contact center? Customer callback is the answer you need.

Digital transformation is essential if you don't want your business to get left behind. Use our step-by-step digital transformation framework to guide your contact center into the digital age, introduce new channels, and meet customer needs.

A website can be a powerful tool for building brand awareness, generating leads, and supporting your customers. Discover the best tactics for optimizing your website communication here.