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Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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How to Improve & Scale Multilingual Customer Support (Without Hiring)

June 16, 2025
Time:
7
mins

Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

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Virtual agent chatting to customer
Nov 18, 2020
Time:
7
mins

What is a Virtual Agent? Use Cases, Benefits, & Best Practices

Interested in adding a virtual agent to your contact center? Learn everything you need to know about what they are, how they work, and the key benefits.

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List of differences between Omnichannel & Multichannel
Oct 20, 2020
Time:
5
mins

Omnichannel vs Multichannel: Key Differences You Need to Know

Omnichannel vs multichannel: what’s the difference? Which is best? One focuses on customer engagement, the other focuses on customer experience. Explore the distinction between an omnichannel and a multichannel strategy.

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Customer using HIPAA compliant live chat
Sep 16, 2020
Time:
7
mins

How to Ensure a HIPAA Compliant Chat: A FULL Checklist

Is live chat HIPAA compliant? What features do customer contact channels need to make it a secure and appropriate platform to communicate with your clients? Read our complete checklist to ensure your chat solution is HIPAA compliant.

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Multilingual live chat greetings
Aug 27, 2020
Time:
5
mins

How to Choose the Best Multilingual Live Chat

Looking for a multilingual live chat so you can support your international customers? Discover what features make a chat translator stand out and choose the best multilingual chat support for your customers.

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Orange phone
Aug 19, 2020
Time:
7
mins

9 Ways Web Callbacks Can Immediately Benefit Your Business

Want to generate more leads and provide great customer service all while reducing the demand on your contact center? Customer callback is the answer you need.

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Outline of Digital Transformation Framework
May 13, 2020
Time:
9
mins

How to Deliver Contact Centre Digital Transformation

Digital transformation is essential if you don't want your business to get left behind. Use our step-by-step digital transformation framework to guide your contact center into the digital age, introduce new channels, and meet customer needs.

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