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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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How Much Time Do You Need to Invest in AI CX? (& Why It’s Worth Every Minute)

October 31, 2025
Time:
6
mins

Want to get the most out of your AI CX strategy? Discover how investing time in AI drives efficiency, customer satisfaction, and revenue growth.

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millennials vs gen Z
Apr 8, 2021
Time:
2
mins

Millennials vs Gen Z: How Are They Different?

Discover the 12 key differences between Gen Z and Millennials that all businesses and marketers need to know to cater to these consumer groups.

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Man confused by website engagement tools
Apr 6, 2021
Time:
8
mins

The 21 Best Website Engagement Tools to Win Customer Attention [Updated]

With so many website engagement tools to choose from, how do you decide which is best for your brand? Discover the top tools for winning customer attention and optimizing engagement.

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Magnet attracting customers
Mar 22, 2021
Time:
9
mins

25 Marketing Experts On How to Increase Customer Engagement

If you’re looking to increase customer engagement, it makes sense to consider expert advice. Luckily, we've collected insight from 25 marketers to help you engage more online customers.

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Ecommerce chatbot cover image
Mar 16, 2021
Time:
9
mins

Ecommerce Chatbot: 9 Best Chatbots for Ecommerce from Successful Brands

Looking for chatbot inspiration? Discover the top chatbot use cases and some of the most innovative eCommerce chatbots used by successful brands.

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abandoned shopping cart
Mar 8, 2021
Time:
6
mins

10 Affordable Shopping Cart Abandonment Solutions

Finding low cost solutions for shopping cart abandonment isn’t as hard as you think. Discover how to lower your cart abandonment rate without a huge bill.

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Contact centre agent with phones
Mar 2, 2021
Time:
4
mins

What Are Inbound Calls? The Ultimate Guide to Inbound Calling in 2025

How do you define inbound calling? How has it changed over time? How can you build an effective inbound calling strategy in 2022? Discover all in our complete guide.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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