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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

multilingual customer support
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How to Improve & Scale Multilingual Customer Support (Without Hiring)

June 16, 2025
Time:
7
mins

Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

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Customer and business shaking hands
Apr 19, 2021
Time:
8
mins

What is Customer Relations? Your Questions Answered

Wondering what the term customer relations really means? Learn the true definition and discover how you can build the best relationships with your customers.

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millennials vs gen Z
Apr 8, 2021
Time:
2
mins

Millennials vs Gen Z: How Are They Different?

Discover the 12 key differences between Gen Z and Millennials that all businesses and marketers need to know to cater to these consumer groups.

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Man confused by website engagement tools
Apr 6, 2021
Time:
8
mins

The 21 Best Website Engagement Tools to Win Customer Attention [Updated]

With so many website engagement tools to choose from, how do you decide which is best for your brand? Discover the top tools for winning customer attention and optimizing engagement.

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video customer support
Mar 31, 2021
Time:
6
mins

Video Customer Support: On-Demand Vs Scheduled Video Calls

What are the benefits of on-demand video chat compared to scheduled video appointments? Discover what both options can do for your business.

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Magnet attracting customers
Mar 22, 2021
Time:
9
mins

25 Marketing Experts On How to Increase Customer Engagement

If you’re looking to increase customer engagement, it makes sense to consider expert advice. Luckily, we've collected insight from 25 marketers to help you engage more online customers.

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Ecommerce chatbot cover image
Mar 16, 2021
Time:
9
mins

Ecommerce Chatbot: 9 Best Chatbots for Ecommerce from Successful Brands

Looking for chatbot inspiration? Discover the top chatbot use cases and some of the most innovative eCommerce chatbots used by successful brands.

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Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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