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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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How Much Time Do You Need to Invest in AI CX? (& Why It’s Worth Every Minute)

October 31, 2025
Time:
6
mins

Want to get the most out of your AI CX strategy? Discover how investing time in AI drives efficiency, customer satisfaction, and revenue growth.

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omnichannel chatbot
Jul 8, 2024
Time:
8
mins

Using Omnichannel Chatbot for Customer Service: Essential Guide

Want to provide a seamless and cohesive chatbot experience across platforms and touchpoints? Harness the power of omnichannel chatbots.

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GPT-4o vs GPT-4 vs GPT-3.5
Jun 3, 2024
Time:
9
mins

ChatGPT-4o vs GPT-4 vs GPT-3.5: What’s the Difference?

Comparing the benefits and capabilities of different ChatGPT models? Unravel the differences and discover which is best for customer service.

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Salesforce chatbot
May 16, 2024
Time:
9
mins

Salesforce Chatbot Guide: How to Provide Chatbot Support with Salesforce

Salesforce is a leading CRM that also provides chatbots - but are Einstein Bots the best option for your business? Find out with our latest blog.

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customer service burnout
Apr 29, 2024
Time:
9
mins

Preventing Customer Service Burnout: 7 Strategies for Contact Centres

Customer service burnout can have a devastating impact on agents and contact centre performance. Learn how to prevent it with 7 proactive strategies.

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how to choose chatbot platform robot
Apr 19, 2024
Time:
9
mins

AI Chatbot Solutions: How to Choose Chatbot Platform & Provider

AI chatbot platforms are a game-changer for automated customer service - but how do you choose the right provider? Find out with our latest blog.

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future of the contact centre
Apr 16, 2024
Time:
8
mins

Future of the Contact Centre: 6 Key Trends for 2025 & Beyond

Curious about the future of call centres in an increasingly digital world? Get your contact centre ahead of the curve with our top CX trends and technologies.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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