BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

New

How Much Time Do You Need to Invest in AI CX? (& Why It’s Worth Every Minute)

October 31, 2025
Time:
6
mins

Want to get the most out of your AI CX strategy? Discover how investing time in AI drives efficiency, customer satisfaction, and revenue growth.

Read Story
what is video chat
Jul 21, 2023
Time:
10
mins

What is Video Chat? Definition, Benefits, and Best Practices

Video calling has become invaluable for social connection, workplace collaboration, and customer service. Discover the benefits and best practices with our latest blog.

Start Reading
strategy to attract online customers
Jun 27, 2023
Time:
10
mins

Strategy to Attract Online Customers: 8 Ways to Get More Traffic

Trying to capture more digital leads and improve your online presence? Try our top strategies and tips for attracting new customers to your website.

Start Reading
how to integrate video conferencing into website
Jun 20, 2023
Time:
8
mins

How to Integrate Video Conferencing into Website: 5 Steps

Want to enhance the digital customer experience with video conferencing? Learn how to integrate video chat into your website with our step-by-step guide.

Start Reading
live chat software for website
Jun 12, 2023
Time:
10
mins

Live Chat Software for Website: How to Choose the Best Provider

Live chat software is an essential tool for digital customer service- but how do you choose the right provider? Find out with our latest blog.

Start Reading
video travel bookings
Jun 5, 2023
Time:
10
mins

Video Travel Bookings: How the Travel Industry Can Leverage Video Chat

Looking to increase digital travel bookings and entice new leads? Take the in-branch customer experience online with video chat for the travel industry.

Start Reading
video chat KPIs
May 23, 2023
Time:
10
mins

Video KPIs: 8 Essential Metrics for Video Chat Customer Service

Want to track and improve your video chat KPIs? Optimize your video chat customer service by leveraging eight essential performance metrics.

Start Reading

Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.