AI Customer Service Solutions for Mitel Contact Centers
Provide AI-enhanced support powered by your knowledge base across voice, chat, email, and more - seamlessly integrated into Mitel CX, MiContact Center Business, and MiContact Center Enterprise.
Integrate Talkative’s complete suit suite of digital channels and AI solutions into Mitel CX, MiContact Center Business, and Enterprise.
Effortless Channel Management: Access every customer interaction in a single inbox, reducing the need for multiple tabs and boosting agent productivity.
Smart, Consistent Communication: Deliver high-quality interactions across all digital channels using your existing routing and reporting systems - no compromise on service quality.
Scalable, AI-Enhanced Support: Easily integrate AI-driven voice, chatbots, and messaging to provide faster, more accurate responses without increasing agent workload.
Seamless Integration: Implement powerful digital channels that work natively within your Mitel contact center - no complex setup, just smarter, more connected customer service.
Explore how Talkative's channels and features can enhance your Mitel contact center below - from voice and email AI to live chat, video, messaging and beyond...
Automate phone support 24/7 with conversational Voice AI
Bring human-like Voice AI into your Mitel Contact Center to help handle customer calls around the clock.
Natural Conversations: Deliver smooth, conversational interactions with AI that can handle pauses, overlapping speech, and stutters - without the clunky IVR experience.
Advanced Self-Service: Integrate voice AI with your knowledge bases to automate more customer queries and provide instant, accurate answers.
Intelligent Call Routing: Direct callers to the right team or agent with AI-driven routing that uses natural language understanding and contextual data.
Seamless Data Transfers: Capture CRM and order information during calls, then surface key details to agents during live transfers for a smoother customer experience.
Multilingual Accessibility: Triage and handle calls in multiple languages with customisable accents/dialects and tones that align with your brand voice.
Improve customer self-service with GenAI chatbots
Deploy a GenAI Chatbot to answer customer queries and provide advanced self-service across multiple touchpoints - including your website, app, and messaging channels.
Effortless In-House Automation: Build and maintain brand-trained AI chatbots in minutes, without coding, using an intuitive bot builder and widget designer.
Centralised AI Knowledge Bases: Easily teach you bot everything it needs to know by uploading URLs, PDFs, and text files into private knowledge bases - ensuring accurate, consistent, and on-brand responses.
Scalable, Multilingual Support: Automate customer queries and self-service in 100+ languages - without increasing agent headcount or wait times.
Personalised, Data-Driven Interactions: Surface CRM and order data to deliver accurate, context-aware responses that enhance the customer experience.
Accelerate email response times with Email AI
Leverage an Email AI Assistant within Mitel, improving response times and reducing agent workload with AI-generated responses to customer emails.
Instant Email Drafts: Automatically generate accurate, on-brand email responses based on your knowledge base and the customer's message, reducing manual effort and saving agent time.
Easy Setup & Integration: Quickly activate the AI Email Assistant via a simple Chrome/Edge extension - no changes to your existing Mitel platform required.
Human-in-the-Loop Control: Agents can review and edit AI drafts before sending, ensuring accuracy and quality.
Flexible, Cost-Effective Pricing: Pay only for successful email generations, optimising both efficiency and budget - with a free 30-day trial to get started.
Empower agents & delight customers with AI live chat
Gain a powerful, AI-enhanced live chat solution designed to optimise agent performance and CX - within your Mitel environment.
AI for Agents: Empower agents to perform better and faster during interactions with response suggestions, next-step guidance, automated training simulations, and instant access to information through an internal-facing AI assistant chatbot.
Multichannel Capability: Easily escalate any chat session to a web call or live video chat - ideal for more complex customer queries or high-value interactions.
Real-time Translation: Communicate effortlessly with customers worldwide using built-in translation for 100+ languages - without adding to agent workloads.
Widget Editor: Create engaging, fully on-brand chat widgets with granular customisation options, proactive chat nudges, and queue information for customers (e.g. average wait times, queue position).
Multimedia Capabilities: Leverage images/videos, screensharing, voice notes, and more - all the flexible features that customers enjoy inside your chat widget.
Meet customers where they are with social messaging
Expand your customer reach with social messaging across Facebook Messenger, WhatsApp, and SMS - all managed within a single Mitel agent console.
One-to-One & Mass Messaging: Use messaging to engage and support individual customers, or send mass outbound updates to reach all your customers at once.
Automated Social Support: Deploy Talkative chatbots across your messaging channels as well as your company website and app.
Unified Console: Consolidate all messaging and chat channels into one view - reducing screen-switching and speeding up response times.
Multimedia Capabilities: Enhance customer interactions with image/video sharing and voice notes - all directly within their favourite messaging apps.
AI for Agents: Agents can leverage the same AI Copilot and other assistive features across live chat and messaging interactions.
Combine Talkative & Mitel reporting features
Harness the power of both Mitel and Talkative for analytics and reporting to gain a comprehensive view of your contact centre performance - from queue times to CSAT scores.
AI-Driven Insights: Leverage Talkative’s AI Analytics & Reporting to uncover actionable insights and trends with features like interaction summaries, sentiment analysis, visual dashboards, insights reports, knowledge base suggestions, an AI Analytics Assistant, and more.
Comprehensive Reporting: Track agent and queue metrics through Mitel’s reporting tools while using Talkative to monitor chat deflection rates, handle times, and cross-channel customer journeys.
Custom Alerts & Bulletins: Keep stakeholders informed with custom reports, real-time alerts, and email/SMS bulletins based on key metrics and performance thresholds.
Case Study: Healthspan
Healthspan, the UK’s leading DTC supplement supplier, needed a solution that could integrate with Mitel to help them handle over 150,000 monthly customer interactions - many involving complex product questions.
By deploying Talkative’s GenAI Chatbot, Healthspan has achieved a 90% AI resolution rate for product queries.
As a result, CSAT scores increased to 89%, while agents gained more time to focus on high-value customers and complex conversations.
MiCC Business integration
Webchat, SMS, WhatsApp
90% resolution rate for product queries with GenAI chatbot
“Where is my order” lookup chatbot integration
“Getting Talkative’s Generative AI Chatbot is a no-brainer. It’s mind-blowing to see the responses it gives, and achieving a 60% deflection rate has been massive... It’s changed the way we think about AI customer service.” - Rob King, IT Manager
Talkative helps Mitel users deliver smarter, faster customer service across all channels - with AI built on your knowledge base for unmatched accuracy and consistency.
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