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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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Jul 7, 2021
Time:
11
mins

How to Make WhatsApp GDPR Compliant When Talking to Customers

Think WhatsApp is automatically GDPR compliant for businesses? Think again. Read more to learn about the steps you need to take to protect your customers' data.

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Lightbulb moment surrounded by digital customer experience icons
Jun 16, 2021
Time:
8
mins

5 Simple Tactics for Your Digital Customer Experience Strategy

To build the best strategy for your digital customer experience, you’ll need these tried and tested tactics. Read more and learn how to supercharge your CX.

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Phone system surrounded by technology
Jun 9, 2021
Time:
5
mins

Evolution of Contact Centre Technology: The Top Trends

Looking to stay ahead of the curve in contact center technology? This guide has you covered, with insights into the most important trends for the future of contact centers and their customers.

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Communication channel icons including video chat pie chart bullhorn speaker email chatbot
Jun 2, 2021
Time:
10
mins

The 10 Most Essential Digital Communication Channels for Businesses [Updated 2025]

Want to optimise communication with both your customers and your team? Explore the top 10 essential communication channels for businesses.

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Customers waiting in live chat queue
May 26, 2021
Time:
8
mins

Live Chat Queue Best Practices: 11 Top Tips

Managing a live chat queue is all about balancing operational efficiency and customer satisfaction. Discover our 11 queue management best practices here.

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Seamless shopping journey on tablet
May 17, 2021
Time:
14
mins

The Ultimate Guide to Providing a Seamless Customer Experience

What’s the difference between a seamless customer experience and a regular one? The former guarantees success. Learn how to provide it for your customers.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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