Reduce Housing Repair Callouts with Video Chat

Video chat and live chat for housing repairs

As a repair business, you're always looking for new ways to improve your customer experience and streamline your operations. 

Two tools that can be incredibly effective in achieving these goals are live chat and video chat.

The benefits of live chat for housing repairs

By offering live chat on your website or through a messaging app, you can provide customers with immediate support and answers to their questions. 

This can help reduce the number of phone calls and emails your contact center team has to handle, freeing up time to focus on other tasks. 

Additionally, live chat allows you to easily track and manage customer inquiries, ensuring that no issue slips through the cracks.

The benefits of video chat for housing repairs

Video chat, on the other hand, can be an effective tool for diagnosing and resolving issues remotely. 

By allowing customers to show you the problem they're experiencing via video, you can often identify the problem more quickly and accurately than you would through a phone call or email exchange. 

This can reduce the need for in-person visits and help you serve more customers more efficiently.

And with Talkative's video functionality, you can even schedule video appointments ahead of time.

This can be achieved with your live chat agent's help, or with a simple Calendly integration.

Either way, you'll be able to offer both instant and scheduled video chats with your customers and property maintenance team.

Choosing a customer service platform

To get started with live chat and video chat, you'll need to select a platform that meets your needs and integrates with your existing systems. 

Look for a solution that offers the ability to customize your chat widget to match your branding - as well as one that allows you to escalate between channels. 

Take escalating a live chat interaction into a video call. 

With a platform like Talkative, you can engage your customers or tenants without having to use different software or agents. 

It all takes place within a single pane of glass - either via desktop, app, or URL link. 

It means that Talkative can help you provide customers with a seamless digital experience. 

Meanwhile, you get the benefit of less callouts, higher efficiency, and less overheads. 

That way, you’ll be able to offer your customers a smooth and consistent customer experience in every interaction. 

Video chat software that’s flexible around you

Getting Talkative gives you the tools you need to engage, assist, and support your housing repairs customers. 

It’s the intelligent digital engagement layer your customer communication team needs, helping you reduce callouts and triage problems fast. 

Try Talkative today to see for yourself.