Generate more leads for an offline sales process by connecting customers with agents through chat, voice calls and call backs
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Your website is often the first port of call for customers wanting to discover more about your business. Building traffic to your website is the first step, but once your customers are on your site, you want as many as possible to take the next step in their customer journey.
For many businesses, the website is crucial for generating leads for an offline sales process. Whether it's booking test drives or MOTs for a car dealership, booking in-store appointments for a travel agency or setting up a personal consultation at a bank, Talkative can help you transform more website visitors into hot leads by bridging the gap between your online and offline sales processes.
Talk to more website visitors in real time as they travel through your website through Talkative's live chat solution. Place nudges on key pages to initiate more chat conversations, and use customisable forms to collect customer data.
Escalate chat conversations to a web call at the click of a button, through an embedded UI for an uninterrupted browsing experience.
Instantly pass customer data across to different teams or departments in your business, allowing them to follow up and convert in store, face to face or over the phone.
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Offer customers a web call back to help boost inbound leads through the website.
Call backs offer customers a way of getting in touch with your agents or booking an appointment in a fast, convenient way.
Customer details are stored within the Talkative system and can be routed through to agents and departments seamlessly, improving contact centre efficiency and an effortless way of gathering leads.
Your website doesn't close when your store closes. In fact, your out-of-office hours are when many of your customers flock to your website... so don't let them fall through the net.
24hr, 7 days per week live chat fulfilment through outsourced agents, available through Talkative, means you can make your website work harder around the clock, so your agents don't have to.
Choose full time or part time chat fulfilment and rest assured your customers are in safe hands with specialist agents, local to you. All leads are then passed directly through to your in-house sales teams, who can look after them from there.
Annabel Ford, Marketing Director
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Integrate Talkative with Google Analytics to track events on your website.
Understand which pages generate the most chat enquiries and where your customers begin and end their website journey. Key insights allowing you to focus your website strategy and maximise your digital marketing spend.
Use video and live chat to make more sales through your website by creating a virtual in-store experience
Assist customers as they buy, humanise your website experience and encourage more customers to complete their online journeys
Offer supreme support and service to customers whilst and improve contact centre efficiency
