Talkative has released a new feature that lets organisations connect with customers on their favourite social channels.
The release allows businesses to integrate live chat with messaging apps: WhatsApp, Facebook Messenger, Twitter, and SMS.
As more people choose to use messaging apps to chat with friends and family, the trend is materialising in the world of business and customer relations too. Customers want to connect with organisations on their preferred social channels.
Talkative’s live chat for social media is the answer to this demand. By integrating live chat with these popular apps and channels, all customer messages are sent to one unified inbox. From there, contact centre agents can reply directly to each message in real-time, just like a website live chat interaction.
For further details on Talkative live chat for social messaging apps, visit