Live Chat for Social Media

Talkative has released a new feature that lets organisations connect with customers on their favourite social channels. 

The release allows businesses to integrate live chat with messaging apps: WhatsApp, Facebook Messenger, Google Business Messages, and SMS.

As more people choose to use messaging apps to chat with friends and family, the trend is materialising in the world of business and customer relations too. Customers want to connect with organisations on their preferred social channels. 

Talkative’s live chat for social media is the answer to this demand. By integrating live chat with these popular apps and channels, all customer messages are sent to one unified inbox. From there, contact centre agents can reply directly to each message in real-time, just like a website live chat interaction. 

For further details on Talkative live chat for social messaging apps, visit 

https://gettalkative.com/social-media-live-chat

Who is using the feature?

There are a wide variety of use cases for live chat for social media, including:

• remote sales
• customer service and support
• lead generation

How to use the feature?

Combined with additional live chat capabilities - including real-time translation, queue management, canned messages, and advanced analytics - the new live social chat feature ensures premium customer support exactly where customers are active.

To further centralise all customer service and interactions, the new release can also be integrated with leading CRM and contact centre solutions, such as Salesforce and Mitel. 

How do we set up the feature?

Please contact your Talkative Account Manager to set up live chat for social media on your Talkative Account.