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The 2024 Inner Circle Guide on Chatbots and Conversational AI
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Gain insights from every interaction, even those that never reach an agent.
Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.
Identify gaps in your knowledge base to improve chatbot performance.
Help live chat agents communicate better and faster with AI message rephrases.
Expedite agent training and onboarding with AI simulations of customer interactions.
Automate ‘where’s my order’ and other customer-specific queries with chatbot webhooks.
Increase agent efficiency with response suggestions from your own AI knowledge bases.
