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Capture every word, across every channel - all in one place.
New

Voice & Video Transcripts in Salesforce

July 24, 2025

Capture every word, across every channel - all in one place.

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Flag critical interactions instantly with custom notifications powered by AI.

AI Interaction Alerts

July 17, 2024

Flag critical interactions instantly with custom notifications powered by AI.

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Choose between multiple models to power your AI customer service.

New Large Language Models (LLMs)

June 4, 2024

Choose between multiple models to power your AI customer service.

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Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.

AI Agent Copilot Suite

April 29, 2024

Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.

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Identify gaps in your knowledge base to improve chatbot performance.

AI Knowledge Base Gaps

March 19, 2024

Identify gaps in your knowledge base to improve chatbot performance.

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Help live chat agents communicate better and faster with AI message rephrases.

AI Agent Rephrase

March 19, 2024

Help live chat agents communicate better and faster with AI message rephrases.

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Expedite agent training and onboarding with AI simulations of customer interactions.

AI Agent Training Simulator

March 18, 2024

Expedite agent training and onboarding with AI simulations of customer interactions.

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