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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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remote sales using video chat
May 12, 2021
Time:
7
mins

The 7 Best Ways To Increase Remote Sales

Global online sales are predicted to amount to $4.8 trillion in 2021 - is your company ready to meet that demand? Find out how to grow your remote sales now.

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Customer frustrated surrounded by bad customer service icons
May 4, 2021
Time:
10
mins

11 Worst Digital Customer Service Mistakes (and How to Fix Them)

Are you committing any of these digital customer service sins? Look out for these blunders so you can make sure you keep your customer service sparkling.

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chatbot with graph, clock, magnifying glass
Apr 28, 2021
Time:
9
mins

Chatbot Analytics: The 12 Most Important Metrics To Track Success [Updated 2025]

How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and find ways to make it even better.

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Customer and business shaking hands
Apr 19, 2021
Time:
8
mins

What is Customer Relations? Your Questions Answered

Wondering what the term customer relations really means? Learn the true definition and discover how you can build the best relationships with your customers.

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millennials vs gen Z
Apr 8, 2021
Time:
2
mins

Millennials vs Gen Z: How Are They Different?

Discover the 12 key differences between Gen Z and Millennials that all businesses and marketers need to know to cater to these consumer groups.

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Man confused by website engagement tools
Apr 6, 2021
Time:
8
mins

The 21 Best Website Engagement Tools to Win Customer Attention [Updated]

With so many website engagement tools to choose from, how do you decide which is best for your brand? Discover the top tools for winning customer attention and optimizing engagement.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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