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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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5 gold stars
Dec 9, 2019
Time:
5
mins

Customer Service vs Customer Experience: Key Differences

Customer service vs customer experience - what’s the difference? Explore the definitions, the differences between them, and how to succeed at both.

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Cobrowsing benefits
Dec 9, 2019
Time:
5
mins

Cobrowsing Benefits: 5 Key Use Cases

How can your company use cobrowsing technology? Discover 5 ways cobrowsing can be used to assist with sales and enhance customer support, bringing great benefits to your business.

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Live web chat
Dec 6, 2019
Time:
20
mins

What is Web Chat: 35 Best Practices for Live Chat Support

The only guide you’ll ever need for excelling at live web chat - from increasing conversions & lead generation to providing exceptional customer service.

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Customer enjoying mobile experience
Dec 6, 2019
Time:
7
mins

Customer Experience: The Key Brand Differentiator In Business

Think product and price are most important to customers? Think again. Customer experience is now the key brand differentiator. Discover why and how to leverage the power of CX.

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Computer with click to call button
Dec 6, 2019
Time:
4
mins

What Is Click to Call & How Can It Benefit Your Business?

Click to call technology lets customers contact your brand effortlessly, with a single click – and it benefits your business as much as your customers.

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Map with destination markers
Dec 6, 2019
Time:
6
mins

Digital Travel Leads: The 8 Best Ways To Increase Travel Agent Lead Generation

Looking to capture more leads for your travel agents? This guide will explore how to attract more travellers and clients using the best tools available for digital lead generation.

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