The Ultimate Resource for AI-Powered Customer Service

How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and find ways to make it even better.

Wondering what the term customer relations really means? Learn the true definition and discover how you can build the best relationships with your customers.

Discover the 12 key differences between Gen Z and Millennials that all businesses and marketers need to know to cater to these consumer groups.

With so many website engagement tools to choose from, how do you decide which is best for your brand? Discover the top tools for winning customer attention and optimizing engagement.

What are the benefits of on-demand video chat compared to scheduled video appointments? Discover what both options can do for your business.

If you’re looking to increase customer engagement, it makes sense to consider expert advice. Luckily, we've collected insight from 25 marketers to help you engage more online customers.