Talkative now has more integration possibilities than ever before - thanks to our recent integration with Zapier!
From CRMs to data management software, you can connect Talkative to a huge range of apps and automate a huge number of contact centre workflows.
As more organisations adapt to providing an omnichannel approach to their digital customer experience, there’s more data and more systems to keep track of than ever before.
Talkative’s Zapier integration solves this issue.
By giving you access to Zapier’s 4,000+ app integrations, you can rest assured that you’re offering your customers the best digital experiences with Talkative, while keeping your team efficient with Zapier.
To get the full lowdown on this latest release, let’s take a look at a few key questions about how Talkative and Zapier work together.
What is Zapier?
In simple terms, Zapier is a digital intermediary service that allows customers to securely send data from one application to another.
So, say you use Talkative’s live chat to engage with customers via your website and app.
With Zapier’s integration, you can preserve any interaction information you choose to collect and automatically sync it with your CRM, data storage system, or even your MarTech stack.
This automatic data handover is actioned by a Zap - an automated workflow connecting your apps and services.
When your Zap is turned on, it’ll perform your workflow every time your chosen trigger event occurs.
In turn, it means less work for you, and a more efficient way to track and utilise your most important data!
Talkative and Zapier use cases
With thousands of apps available within Zapier, there’s a huge variety of ways in which you can benefit from this integration.
What’s more, you can use Zapier for one app integration or hundreds. It’s really up to you!
That said, there are a few key workflows that nearly all customers could benefit from, regardless of sector or industry.
Let’s break down a few to demonstrate.
With this latest integration, Talkative can now connect to countless CRM packages.
This means that you can now collect and store crucial customer information for use as a later date.
Now, that information can be automatically sent to your CRM, ready for the sales team to follow up at a later date.
It’s less work for your support agents, less coding and IT work, and better management of your websites’ leads.
Examples of CRMs available for integration:
- Zoho CRM
Explore the full list of possible Talkative CRM integrations at Zapier.
Talkative’s integration with Zapier can also streamline the way you digitally market your products and services.
For example, by linking Talkative with your email marketing software, you can automatically update your email subscribers list every time a customer checks a newsletter box within your chat widget.
It means you can attract more subscribers and retarget them at a later date - without any extra coding or manual messages.
Examples of marketing software available for integration:
Explore the full list of possible Talkative marketing integrations at Zapier.
File management and storage integration
If you need to store any interaction or customer data outside of your CRM, the Talkative Zapier integration also has you covered.
Now, you can automatically save, sync, and store any required data to your file destination of choice.
It’s a no-code way to ensure that your most important information is always safe and secure.
Examples of file management software available for integration:
- Google Drive
- One Drive
- Amazon S3
Explore the full list of possible Talkative file management integrations at Zapier.
Other Talkative integrations
Alongside our Zapier integration, Talkative can also connect with your customers' favourite social media channels, as well as a range of other CRM and contact centre systems.
For instance, we provide several leading brands with Mitel Contact Centre integration, allowing them to provide the best digital experiences to their website’s visitors.
At the same time, we also provide seamless integration with Salesforce’s Sales & Service Cloud, as well as Microsoft Dynamics 365.
If you’re already a Zapier customer, you can get started with this integration by visiting the Talkative Zapier integration page.
From there, you’ll be able to take advantage of the workflow templates that have already been created.
Alternatively, get in touch with your Talkative Account Manager if you’re new to Zapier or want to learn more about creating specific workflows.
With over 4,000+ apps available for integration, you can start improving your contact centre’s efficiency with just a few clicks.