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Save time and improve chatbot performance with automated knowledge base testing.
New

AI Knowledge Base Test Runs

November 11, 2024

Save time and improve chatbot performance with automated knowledge base testing.

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Oversee, filter, and manage interactions in real-time across all channels.

Enhanced Supervisor Chat Monitoring

August 15, 2024

Oversee, filter, and manage interactions in real-time across all channels.

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Flag critical interactions instantly with custom notifications powered by AI.

AI Interaction Alerts

July 17, 2024

Flag critical interactions instantly with custom notifications powered by AI.

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Choose between multiple models to power your AI customer service.

New Large Language Models (LLMs)

June 4, 2024

Choose between multiple models to power your AI customer service.

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Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.

AI Agent Copilot Suite

April 29, 2024

Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.

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Help live chat agents communicate better and faster with AI message rephrases.

AI Agent Rephrase

March 19, 2024

Help live chat agents communicate better and faster with AI message rephrases.

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Identify gaps in your knowledge base to improve chatbot performance.

AI Knowledge Base Gaps

March 19, 2024

Identify gaps in your knowledge base to improve chatbot performance.

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