Transform Mitel Chat with Talkative | Omnichannel Enhanced Live Chat

Driving sales and improving support with the best Mitel chat alternative: Talkative

In this article, we’ll look at the core differences between Mitel chat and Talkative, a Mitel-approved chat platform that seamlessly integrates with your existing Mitel workflow.

What is Talkative?

With dozens of Mitel integrations in our portfolio, Talkative delivers a suite of intelligent digital channels that help you to attract, engage, and convert more digital customers.

Take our enhanced live chat, for example.

With tools like automatic translation, agent assist, dynamic canned messages, and messaging integrations, Talkative’s live chat is a powerful alternative to Mitel chat.

But, thanks to our deep Mitel integration, Talkative customers can enjoy the above and more - without leaving Mitel.

It means your agents can work from the centralized dashboard they know so well while connecting with customers on your website, app, and messaging channels like never before.

Want to try it for yourself? Claim your 14-day free trial with Talkative today - no credit card required.

Mitel live chat with Talkative: a powerful feature set

Let’s take a deeper look at Talkative’s advanced live chat feature set.

Talkative’s Mitel live chat allows customer service teams to deliver real-time human engagement directly through your website, app, and messaging channels.

Integrated seamlessly into your existing Mitel contact center, agents can easily handle live chat sessions alongside other interactions, such as phone calls and emails. 

Chat interactions can be enriched with escalation to other Mitel-integrated contact channels too.

Take Talkative’s video chat and voice calls, for instance, all available at the click of a button.

Either way, unlike Mitel Chat and other providers, Talkative delivers many superior chat functionalities that just aren’t available in other web chat solutions.

For starters, Talkative enables you to handle multiple chats side-by-side for efficient contact handling.

Talkative also comes with live chat message preview, so you can stay ahead of your customers while they type.

Real-time translation is also included as standard, meaning your advisors can chat to customers in over 100 languages - without the need to skip back and forth between a separate translation tool.

What’s more, Talkative allows you to:

• See the customer’s current page and contextual journey
• Leverage canned messages and in-queue messaging
• Identify returning website visitors and block nuisance chatters
• Escalate to cobrowse, voice, video, or screen share
• Triage repetitive queries with an AI-powered chatbot
• And much, much more.

‍The benefits of Talkative’s live chat

After switching from Mitel Chat to Talkative, our customers have seen a huge list of benefits for their business, including:

• Reduced call center waiting times
• Improved overall customer experience and satisfaction
• Increased online conversions and sales
• Faster resolution rates

It’s why leading names integrate their Mitel frameworks with Talkative’s enhanced live chat platform.

Take Bravissimo, for instance. 

A huge high-street name in the UK, Bravissimo leveraged Talkative’s enhanced chat, video, and chatbot to increase monthly ecommerce interactions by 70%.

Read how with the Bravissimo and Talkative story.

Seamless Mitel integration and expert deployment

Our Talkative live chat solution is designed with Mitel in mind.

As such, it can seamlessly integrate into MiCC, MiCC Enterprise, and Web ignite, allowing chats to be routed, handled, and reported on within your existing systems.

It means your live chat agents can handle chats, calls, emails, and more - all from a single centralized dashboard.  ‍

What’s more, Talkative live chat couldn’t be simpler to implement - all it takes is a snippet of code.

Nevertheless, the Mitel experts at Talkative will work closely with you to identify how to best integrate your website, contact center, and Mitel live chat implementation.

We’ll help you create the perfect live chat UI using our deeply customizable no-code widget builder. In turn, we’ll craft a bespoke chat bubble unique to your brand.

Nudges and triggers can also be programmed to prompt sophisticated engagement based on visitor behavior. 

These triggers can include time on page, page scroll, basket contents, and more.

However you want to engage your customers, so much more is possible when you get Talkative.

Book your demo below.