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Save time and improve chatbot performance with automated knowledge base testing.
New

AI Knowledge Base Test Runs

November 11, 2024

Save time and improve chatbot performance with automated knowledge base testing.

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Create bespoke analytics reports that are automatically delivered via email!

Custom Analytics Reports via Email

May 18, 2022

Create bespoke analytics reports that are automatically delivered via email!

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Answer phone calls, live chat, and video interactions all in one location!

Phone Calls as Full Interactions

May 17, 2022

Answer phone calls, live chat, and video interactions all in one location!

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Talkative video chat now supports virtual backgrounds for your agents!

Virtual Backgrounds for Video Chat

April 28, 2022

Talkative video chat now supports virtual backgrounds for your agents!

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Personalize Talkative and perfect your workforce management with real time overviews

Create and Edit Custom Agent Statuses

March 22, 2022

Personalize Talkative and perfect your workforce management with real time overviews

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Display up to date opening, closing, and wait times to better manage customer expectations.

Display Average Wait Time

March 21, 2022

Display up to date opening, closing, and wait times to better manage customer expectations.

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Update your contact center by launching video, voice, and chat in MiContact Center Enterprise.

MiCC Enterprise and Talkative Integration

March 7, 2022

Update your contact center by launching video, voice, and chat in MiContact Center Enterprise.

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