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Let callers use both natural speech and keypad input during Voice AI interactions.
New

DTMF Support for Voice AI

June 11, 2026

Let callers use both natural speech and keypad input during Voice AI interactions.

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Empower your customer advisors with flexible canned message customization.

Personal Canned Messages

August 1, 2022

Empower your customer advisors with flexible canned message customization.

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Customize your agents’ Cobrowse capabilities for full feature control and security.

Cobrowse Feature Toggle

July 28, 2022

Customize your agents’ Cobrowse capabilities for full feature control and security.

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Revisit past dates and interactions for a complete historical overview of your contact center.

Supervisor Dashboard Time Travel

July 6, 2022

Revisit past dates and interactions for a complete historical overview of your contact center.

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Perfect your branded chat experience on all Apple mobile devices

Integrate Chat Widgets Within iOS Apps

July 6, 2022

Perfect your branded chat experience on all Apple mobile devices

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Ensure business and product name consistency whatever your interaction language.

Glossaries for Automatic Chat Translation

July 6, 2022

Ensure business and product name consistency whatever your interaction language.

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Make sure in-store mobile agents never miss an interaction!

Customize iOS Agent Notifications

July 6, 2022

Make sure in-store mobile agents never miss an interaction!

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