Video chat for Salesforce | See your customers smile with Talkative

Why offer video chat in Salesforce?

Millions of brands and organizations use digital channels to engage with their customers - take email and live chat, for instance. 

However, these channels come with a problem: they lack the personal touch of traditional face-to-face customer support.

For businesses that strive to provide engaging service to their customers, this can create a barrier to building strong customer relationships.

That's where Talkative’s video chat comes in.

Integrating video chat into Salesforce allows you to deliver real-time, face-to-face communication with customers via your website, app, and messaging channels.

This enables your business to better connect with customers and provide a more humanized experience online.

In turn, you can enjoy the same benefits that Talkative’s video chat customers have seen since deploying - including a 30% increase in order value!

Why the leap in sales and revenue?

It’s because a customer video call within Salesforce combines the convenience and efficiency of digital communication with the human touch that customers crave.

And with Talkative, you can achieve just that - without leaving your Salesforce environment.

How Talkative works inside Salesforce

Talkative’s deep Salesforce integration means a single pane of glass for your agents.

In turn, your team can offer instant and scheduled video chats from within Salesforce’s centralized dashboard. 

Meanwhile, video agents can offer customers personal, private consultations to greatly improve the online experience. 

As agents can see and understand customer problems as if they were conversing face-to-face, they can quickly resolve any issues they’re confronted with.

Video calling can also be used to improve contact center accessibility and create a personalized website experience, which increases online conversions and sales while improving customer satisfaction.

However you want to offer video chat, Talkative’s continuous platform updates mean you can create your bespoke use case with ease. 

Take our new Google Chrome Extension, for example. 

Once your Salesforce agents have it installed, they can offer video chats to any customer or contact with a single click. 

At the same time, our Calendly integration means you can supply customers with scheduled video interactions - as well as on-demand interactions from the Talkative widget. 

Either way, with maximum customizability, you can get started with a Salesforce video chat deployment in whatever way you see fit. 

Talkative’s video chat for Salesforce

Having outlined the benefits of integrating video chat into Salesforce, let’s dive deeper into the functionality. 

In turn, you’ll be able to identify the most important features for your specific needs. 

Real-Time Engagement Platform

If you’re looking for the ultimate solution for integrating video chat with Salesforce for your contact center, look no further than Talkative. 

Our enhanced video chat is a huge part of our DNA. 

It’s why so many global organizations choose Talkative to offer their high-value customers an exceptional and personalized video experience.

Meet your customers wherever they are online

Alongside Talkative’s video chat, the platform offers an omnichannel suite of digital contact channels designed to humanize the customer journey. 

With enhanced live chat, cobrowse, web calls, and more, Talkative was built to give you a customizable solution that’ll help you solve any customer problem - all inside of Salesforce. 

It means you can meet more high-value customers via their favorite contact channels on your website, app, or messaging platforms.

Simple to set up, flexible to use

With Talkative’s Salesforce video chat integration, you and your agents take complete control of your video calling sessions. 

Firstly, a simple Salesforce integration can be set up in minutes. From there, you can customize the most valuable experiences for your customer’s unique needs. 

So, whether you need to customize your routing, escalate to video via chat, or deliver video chat nudges from set pages or instances, Talkative’s flexible back-office set-up allows you to provide the video experiences that serve your brand best. 

Expert deployment

Even though anyone can set up Talkative within minutes, our Pro Services team can help you identify how to best tie together your digital journey with your website, app, and messaging channels. 

From customizing the Talkative widget and UI to setting up nudges and alerts that attract more customers, we can work with you to create a genuinely unrivaled video chat experience. 

Video calls: the future of customer service

Integrating video chat into Salesforce can significantly impact your business and your customers. 

The benefits range from improved customer service, increased conversions, and higher customer satisfaction, making it a valuable addition to your brand experience.

It’s also worth noting that video chat is becoming an increasingly popular communication method - a trend set to continue. 

Thankfully, Talkative is well-positioned to help you meet more of your customers online with a powerful video chat solution. 

So, book a demo with us today if you want to deliver a more human experience for your high-value customers. We’ll show you the unique benefits of integrating Talkative with Salesforce.