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More control, more customisation, and a better way to build your chat experience.
New

New Chat Widget Editor

November 27, 2025

More control, more customisation, and a better way to build your chat experience.

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Automate chatbot conversation flows with data pulled from Salesforce.

Einstein Chatbot Integration

August 4, 2022

Automate chatbot conversation flows with data pulled from Salesforce.

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Record and analyze Dialogflow chatbot intent for improved AI performance.

Chatbot Intent Logs

August 3, 2022

Record and analyze Dialogflow chatbot intent for improved AI performance.

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Empower your customer advisors with flexible canned message customization.

Personal Canned Messages

August 1, 2022

Empower your customer advisors with flexible canned message customization.

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Customize your agents’ Cobrowse capabilities for full feature control and security.

Cobrowse Feature Toggle

July 28, 2022

Customize your agents’ Cobrowse capabilities for full feature control and security.

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Revisit past dates and interactions for a complete historical overview of your contact center.

Supervisor Dashboard Time Travel

July 6, 2022

Revisit past dates and interactions for a complete historical overview of your contact center.

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Perfect your branded chat experience on all Apple mobile devices

Integrate Chat Widgets Within iOS Apps

July 6, 2022

Perfect your branded chat experience on all Apple mobile devices

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