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Save time and improve chatbot performance with automated knowledge base testing.
New

AI Knowledge Base Test Runs

November 11, 2024

Save time and improve chatbot performance with automated knowledge base testing.

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Record and analyze Dialogflow chatbot intent for improved AI performance.

Chatbot Intent Logs

August 3, 2022

Record and analyze Dialogflow chatbot intent for improved AI performance.

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Empower your customer advisors with flexible canned message customization.

Personal Canned Messages

August 1, 2022

Empower your customer advisors with flexible canned message customization.

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Customize your agents’ Cobrowse capabilities for full feature control and security.

Cobrowse Feature Toggle

July 28, 2022

Customize your agents’ Cobrowse capabilities for full feature control and security.

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Drill down into both customer and agent sentiment like never before.

Enhanced Sentiment Analysis

July 6, 2022

Drill down into both customer and agent sentiment like never before.

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Make sure in-store mobile agents never miss an interaction!

Customize iOS Agent Notifications

July 6, 2022

Make sure in-store mobile agents never miss an interaction!

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Ensure business and product name consistency whatever your interaction language.

Glossaries for Automatic Chat Translation

July 6, 2022

Ensure business and product name consistency whatever your interaction language.

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