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No More Hold: How to Slash Wait Times with Voice AI
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Optimise your Voice AI with new testing, tools, and language options.
Bring the power of Talkative into your Genesys Cloud contact center environment.
Improve workplace collaboration and communication with internal messaging.
Understand every interaction at a glance with summaries powered by OpenAI.
Give your agents maximum flexibility and control during video chats with customers.
Improve the live chat customer experience with the option to send voice/video notes.
Proactively assist more customers by initiating conversations via WhatsApp.
