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New

AI Auto-Tagging

May 15, 2025

Gain insights from every interaction, even those that never reach an agent.

April 21, 2023

Gain a deeper understanding of customer satisfaction with customizable feedback forms.

April 6, 2023

Engage more customers by initiating interactions via SMS messages.

March 14, 2023

Empower your agents with AI-generated response suggestions.

February 21, 2023

Enjoy automatic transcription of all your video chat interactions.

February 8, 2023

Empower your supervisors to join, oversee, and monitor ongoing video calls.

January 23, 2023

Experience seamless video chat escalation across all your social messaging channels.