Video Chat with NICE CXone: Get Talkative with your customers

Why offer video chat in NICE CXone?

Countless organizations now leverage digital channels to engage with their online customers.

Whether through email, live chat, or social media, customers have become adept at utilizing text-based communication methods.

However, when it comes to delivering an exceptional customer experience, there's a critical drawback to text-based interactions: they lack the personal touch of a face-to-face conversation.

This absence of a personal connection can pose challenges for organizations dealing with intricate sales and service processes.

It’s the same for brands that want to offer a more human approach to the online customer experience. 

Enter Talkative's video chat solution.

By integrating video chat into your NICE CXone contact center, you can facilitate real-time, face-to-face interactions with your digital customers.

Whether it's on your website, app, or even through social channels, video chat empowers you to forge stronger connections with customers in the digital realm.

By establishing a more profound and human connection, you can reap the same advantages enjoyed by other Talkative customers:

A truly customer-centric digital experience seamlessly integrated into your NICE inContact team environment. 

Captivating and Converting Customers with Talkative

Talkative's video chat software empowers you to provide high-quality interaction experiences. 

From virtual shopping to consultations and video support, the unique experiences you offer with video all come down to Talkative’s comprehensive video feature set.

Some of the notable features included in Talkative's video chat solution are:

• One-to-one and multi-party video
• Social media integration
• Virtual backgrounds
• Blurring
• Video recording, monitoring, and more.

These tools enable agents to elevate their performance and deliver a personalized level of service, empowering them to meet and exceed customer expectations.

Supervisors also gain significant benefits from Talkative's comprehensive capabilities, including:

• Drag-and-drop dashboard editor
• Intelligent alerts
• Sentiment analysis
• Customer feedback reports, and more.

These features equip supervisors with invaluable insights, facilitating efficient workforce management and ultimately leading to enhanced end-customer satisfaction.

Additionally, Talkative's intelligent nudging capabilities give supervisors the power to increase engagement throughout your website.

By capturing customer attention on the most relevant pages with customizable nudges and pop-ups, you can transform your website into a conversation starter for your contact center team. 

Talkative and NICE CXone in one window

Talkative is seamlessly integrated with NICE CXone, providing your agents with a unified experience in one convenient interface. 

They can easily access and work within NICE CXone's centralized dashboard without any interruptions. 

The integration of Talkative with CXone offers NICE inContact customers a wide range of advanced digital channels right at their fingertips. These include: 

• Real-Time Video Chat
• Enhanced Live Chat
• AI Chatbots
• Cobrowsing
• Social Media Messaging
• And Web Callbacks

This can be achieved through our integration into CXone's MAX screen, allowing you to provide real-time customer service across various channels that are fully connected. 

As a result, you can easily transfer or escalate customer video chats, live chats, and more to any other communication medium, ensuring a smooth and continuous customer experience.

Transform NICE CXone into a Video Engagement Center

‍Talkative's video chat empowers your support and sales agents to engage in personalized, face-to-face conversations with your customers. 

This means they can provide tailored responses precisely when your customers need them, resulting in an exceptional digital journey and a positive customer experience.

And in addition to the channels we've already mentioned, Talkative gives you further reach thanks to our integration with your customers' preferred favorite social channels. 

By using the Talkative Google Chrome extension, you can offer video chat calls with any customer over any channel, including: 

• Facebook
• SMS
• WhatsApp

This capability, coupled with Talkative's integration into the NICE CXone framework, allows your agents to conveniently connect with all digital customers face-to-face - a level of flexibility ensures a satisfying and tailored customer experience.

Streamline Interactions with a Unified Queue Presence

By integrating Talkative into NICE inContact, you can seamlessly incorporate different communication channels right within CXone's MAX browser tab. 

What’s more, you can ensure a cohesive and efficient workflow thanks to the integration’s unified queue presence. 

It means your agents will never miss an interaction. They can work confidently, knowing that no customer interaction will go unnoticed, regardless of the channel utilized.

Tailor Your NICE CXone Strategy

Alongside the above benefits, Talkative’s NICE integration also gives you the flexibility to decide between utilizing our integration with CXone's Work Items system or Digital First Omnichannel. 

This flexible approach to integration allows you to select the setup strategy that aligns best with your requirements.

Once you've chosen your preferred setup, you can then develop a customized engagement strategy tailored specifically to enhance your ability to effectively serve, sell, and support your customers. 

Getting Talkative with Your Customers

Integrating Talkative with NICE CXone gives your agents the power to deliver personalized and valuable responses in every customer interaction. 

This not only ensures that your customers have an exceptional digital journey, but it also leads to increased leads and online conversions for your team, ultimately driving higher revenue per agent.

If you're ready to take your customer engagement to the next level, it's time to explore the transformative capabilities of Talkative's video chat integration. 

Book your Talkative demo today, and learn what video chat can do for your customer experience.