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Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.
New

AI Agent Copilot Suite

April 29, 2024

Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.

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Gain a deeper understanding of customer satisfaction with customizable feedback forms.

Custom Feedback Forms

April 21, 2023

Gain a deeper understanding of customer satisfaction with customizable feedback forms.

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Deliver an omnichannel customer experience from within NICE CXone

NICE CXone Integration: Video Chat, Live Chat, and More

April 17, 2023

Deliver an omnichannel customer experience from within NICE CXone

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Engage more customers by initiating interactions via SMS messages.

Outbound SMS Support

April 6, 2023

Engage more customers by initiating interactions via SMS messages.

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Gain AI-powered guidance and recommendations during customer conversations.

Google Agent Assist

March 15, 2023

Gain AI-powered guidance and recommendations during customer conversations.

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Empower your agents with AI-generated response suggestions.

OpenAI Responses

March 14, 2023

Empower your agents with AI-generated response suggestions.

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Enjoy automatic transcription of all your video chat interactions.

AI Video Chat Transcripts

February 21, 2023

Enjoy automatic transcription of all your video chat interactions.

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