Live Chat Integration with NICE CXone: Get Talkative with your customers
Transform your NICE CXone contact center with Talkative's enhanced live chat features.
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Integrating Enhanced Live Chat with NICE CXone
Customer service has become more critical than ever before.
With the rise of sophisticated technologies and increased competition in every industry, customers expect smooth and responsive support from the brands they do business with.
Meanwhile, live chat is rapidly becoming a preferred method of communication for many consumers.
The reason why is simple: live chat provides an easy way to receive prompt assistance without making a phone call or sending an email.
In fact, 73% of customers find live chat to be the most satisfactory form of contact channel.
It means that offering the best live chat solution from your NICE CXone contact center is key.
In this article, we’ll uncover the best option for you to do just that.
Talkative.
With omnichannel and enhanced chat capabilities - all seamlessly integrated into your NICE CXone environment - getting Talkative will help you bring greater effectiveness, efficiency, and profitability into your contact center.
Let’s find out how.
Captivating and Converting Valued Customers with Talkative
Talkative's live chat software empowers your agents to deliver the top-quality chat experiences your customers expect and deserve.
To achieve these experiences, Talkative comes with a comprehensive suite of tools.
For agents, Talkative offers features such as:
- AI agent assist
- Automatic real-time translation
- Message preview
- Cobrowsing
- Customer feedback, and more.
These tools empower agents to enhance their performance and deliver personalized service.
Supervisors also benefit from Talkative's:
- Drag-and-drop dashboard editor
- Intelligent alerts
- Sentiment analysis
- Customer feedback reports, and more.
These features provide supervisors with valuable insights and ensure efficient workforce management - as well as improved end-customer satisfaction.
Meanwhile, Talkative's intelligent nudging capabilities can improve engagement across your website too.
By capturing customer attention on the pages that matter most, you can turn your website and contact team into a hub of meaningful conversations and conversions.
Seamless NICE Integration
With Talkative's deep integration with NICE CXone, your agents enjoy a unified experience within a single pane of glass.
They can simply get to work in NICE CXone's centralized dashboard without any disruptions.
The integration of Talkative with CXone brings a range of advanced digital channels at the fingertips of NICE inContact customers, such as:
- Real-Time Video Chat
- Enhanced Live Chat
- AI Chatbots
- Cobrowsing
- Social Media Messaging
- And Web Callbacks
Seamlessly integrated within CXone's MAX screen, the Talkative platform effortlessly integrates into your CXone environment.
It means you can offer real-time customer service across a range of channels - all of which are fully connected.
That way, you can transfer or escalate from customer live chats to any other medium.
Transform NICE CXone into a Social Engagement Hub
Talkative's live chat software enables your support and sales agents to deliver tailored and valuable responses during every interaction, precisely when your customers need them.
By providing an exceptional digital journey, each chat session ensures a positive customer experience.
But that's not all.
Alongside the other channels already discussed, Talkative goes above and beyond by enabling integration with your customers' favorite social channels. These include:
Your agents can manage these channels directly from their usual NICE CXone framework, offering the convenience of two powerful software tools in one location.
Customers appreciate the freedom to communicate through their preferred chat channel.
Give them that freedom by getting Talkative.
Streamline Interactions with a Unified Queue Presence
Talkative's integration allows you to embed various communication channels directly into CXone's MAX browser tab.
Additionally, it offers the advantage of a unified queue presence.
By leveraging the native integration and synchronization between Talkative and CXone, your agents can enjoy a more streamlined and reliable experience.
Furthermore, you can rest assured knowing that no customer interaction will be missed, regardless of the channel used.
Tailor Your NICE CXone Strategy
With Talkative, you also have the flexibility to choose your preferred method of engagement.
Whether it’s through our integration with CXone's Work Items system or Digital First Omnichannel, you can select the setup strategy that best suits your needs.
From there, you can develop a unique and tailored engagement strategy to enhance your ability to serve, sell, and support your customers effectively.
Getting Talkative with Your Customers
By integrating Talkative with NICE CXone, you empower your agents to provide personalized and valuable responses during every customer interaction.
As a result, your customers enjoy the best digital journey possible, while your team experiences increased leads and online conversions, ultimately boosting revenue per agent.
Take the next step today and explore how Talkative's live chat integration can transform your customer engagement.
Book your Talkative demo now.
