Live Chat Integration with Salesforce: Get Talkative with Salesforce

Transform your website live chat interactions with Talkative's website-driven contact centre, designed for Salesforce Service Cloud® and Sales Cloud®

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Looking for the best live chat integration with Salesforce?

Salesforce is a world-leading CRM system for good reason.

But when it comes to using Salesforce's basic chat for customer service, sales, and support, you're better off getting Talkative - an AppExchange-approved alternative.

Discover why below.

Talkative was built to engage and convert high-value customers

Talkative's live chat software enables the high-quality chat experiences your customers expect and deserve.

This is achieved by giving your agents and supervisors a suite of tools to help foster customer engagement.

For agents, these features include AI agent assist, automatic real-time translation, message preview, cobrowse, and customer feedback.

For supervisors, there’s our drag-and-drop dashboard editor, intelligent alerts, sentiment analysis, customer feedback reports, and more.

And that's without mentioning Talkative's intelligent nudging features that help capture customer attention.

So, if your contact center is currently operating as a cost center, Talkative gives you and your team all the tools you need to create more conversations and conversions.

Unified Salesforce integration, native interactions, and minimal disruption

Talkative's deep Salesforce integration means a single pane of glass for your agents.

It means your team can continue to work from Salesforce's centralized dashboard without any disruption. Meanwhile:

  • Your team gains an embedded queue and knowledge selector that boosts agent productivity.
  • Case histories appear upon incoming interactions, giving agents the ability to provide seamless customer care - all while updating cases in real-time.
  • Interaction histories are sent to the Salesforce API and appended to existing contacts.
  • All chats, calls, and interaction data are pulled seamlessly and securely into Salesforce.

When all the above is pulled together, you're left with a platform that provides agents with maximum context and control, and customers with fast resolutions and best-in-class support.

Want to get started today? Claim your 14-day free trial to learn how Talkative can better connect your website and contact center. No credit card required.

Powerful customization and precise analytics

Getting started with your Talkative Salesforce Integration couldn't be easier.

It all starts with a simple code copy and paste into your website or Google Tag Manager.

Next, you can easily configure custom designs with our no-code widget builder.

Alternatively, you can even work with the Talkative team to create a widget and chat experience that's truly unique to your brand.

Once you're up and running, you can then track all interactions through your favorite analytics packages - from Google Analytics to Adobe, SA360, and more.

From there, you can take full advantage of Talkative's intelligent nudges, triggers, and messages to fully engage as many site visitors as possible.

Finally, you can monitor and interact with customers based on a range of metrics too, including time on page, page scroll, returning visitors, basket contents, and much, much more.

Deep integrations without the deployment delays

Want to maintain a hands-off approach with your Salesforce integration?

Our Salesforce experts can work with you to identify the best steps forward.

From tying your website journey to your contact center, to customizing your UI and engagement tactics, Talkative can help you achieve your customer service and sales goals.

From there, we’ll work with you to ensure all workflows are optimally configured, building out new functionalities when you need it while providing on-hand support every step of the way.

Alternatively, you can get started today by visiting Talkative's AppExchange listing.

Turn Salesforce into an omnichannel engagement hub

Talkative's live chat software enables your support and sales agents to communicate with tailored, valuable responses during every interaction - exactly when your customers need it most.

With each finished chat, you're safe in the knowledge that your customers are experiencing the best digital journey possible.

At the same time, you'll see a boost in leads and online conversions. Your team will be increasing revenue per agent within days.

How? Talkative's live chat integration with Salesforce allows your existing contact agents to take on more customers and contact channels without any extra hassle.

As we've seen above, this is achieved by seamlessly integrating all Talkative interactions straight into your Salesforce environment. It means your agents can start answering chat sessions, emails, phone calls, and more, all within a single pane of glass and with minimal disruption.

What's more, you can even integrate with your - from Facebook to SMS and WhatsApp. Your agents won't have to leave Sales or Service Cloud, but both your team and your customers will get the benefit of two powerful software tools in one location.

Further still, you can continue enriching the customer experience with click-to-call voice calling, cobrowsing, video chats, and other Salesforce-embedded functionalities.

Not only will these new features increase the availability of your agents through an omnichannel approach to customer contact, they'll also supercharge customer satisfaction.

Your customers want to communicate on their chat channel of choice. Help them discover delight by getting Talkative.

Schedule your team’s live demo

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In our customer’s words...

What makes Talkative special?

"We've received great service from all members of the team we've interacted with at Talkative, from the developers to the directors."
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Rob King
IT Manager
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"Talkative were always available for any questions, which gave us the confidence we made the right choice."
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Cezar Almeida
Design Manager
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“Our guests are at the heart of everything we do, and we are so proud to be able to offer this personal service to our guests.”
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Clare Ward
Director of Customer Service
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“The tool is incredibly intuitive, making it easy for our team.”
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Ecommerce Project Manager
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“Talkative has been a winner all around.”
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Juliana Beshiri
Product Delivery Manager
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“Having worked in IT for nearly 20 years, I can honestly say that Talkative is one of the best partners.”
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Josh Hamit
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